The Work Truck Solutions Customer Success Team has been hard at work, taking to heart the old adage "new year, new you." We feel so confident in our service levels for 2024, that we wanted to take 2025 by the wheel and do it all again, BUT BETTER. We plan on taking our first year of the Monthly Mile Marker and adding in more training; more feature walk throughs; more ideas from the field; and more information to help you--our dealers--become even more successful this year.

We thank you for taking this journey with us, and are so excited to elevate our service. Keep a look out for each month's issue!

"THE CSM CORNER" : What to talk to your CSM about?

Josh Iverson; Customer Success Manager II

Hey Truck Pros!

Welcome to "The CSM Corner," your monthly dose of tips to boost your Work Truck Solutions (WTS) success.

This month: your Customer Success Manager (CSM) – your personal WTS expert.

Why those CSM calls matter.

Busy? We get it. But those check-ins are key to:

Staying ahead: Get the latest platform updates and insider tips to stay competitive.
Solving problems: Quick solutions and expert guidance for any platform challenges.
Strategizing: Collaborate on ideas to drive more commercial sales.

What to discuss with your CSM?

Maximize your CSM time. Talk about:

Market insights: What are you seeing locally? Sharing this helps your CSM tailor support. Are you seeing a rise in demand for specific truck types?
OEM updates: Keep your CSM informed about any OEM changes for accurate platform data. Are there new incentives or model year updates?
Industry trends: Discuss industry shifts to proactively adapt and capitalize on opportunities. Think about changes in technology or regulations.
Performance analysis: Review your platform data together to pinpoint areas for improvement. Analyze lead generation or conversion rates.
Future planning: Share your dealership goals so your CSM can help you achieve them. Are you looking to expand your market reach?

Proactive communication is crucial!

Don't wait for scheduled calls. Reach out with questions, concerns, or ideas. And when your CSM calls, answer! They're trying to help, and quick communication prevents problems. Can't answer? A quick "I'll call you back" goes a long way.

Is the right person being contacted?

Make sure your CSM is connecting with the best point of contact. If someone else should be involved, let your CSM know. A quick "Hey, my colleague [name] now handles [area] – please include them on future calls" improves communication.

This Month's Action Item:

Schedule a quick chat with your CSM today. Even 15 minutes can make a difference. Discuss one key area for improvement or a specific challenge. Bonus: Ensure your CSM has the correct contact information for everyone involved in WTS discussions.

Stay Tuned!

We're here to help you drive commercial success!

Setting the Partnership Foundation

Beyond a Vendor: Why Work Truck Solutions Prioritizes Partnership

Tired of AI-driven customer service? Work Truck Solutions offers real support, not automated menus. Unlike others, we are your PARTNER, using our expertise and data to help you succeed. We listen, strategize, and empower you to drive leads and sell more

Commercial Industry Insights

"Commercial Insights" highlights the challenge of understanding the commercial vehicle market. This week's focus is on why businesses choose specific dealerships when trucks and prices are similar. The overwhelming response from construction and underwater engineering companies was "Warranty". These businesses need reliable trucks to avoid downtime, and they expect dealerships to stand behind their products with reasonable warranties.

Jeffrey Pratt

Paradise Chevrolet Cadillac in Temecula, CA

Dealer Q&A

We took some time to meet Jeffrey Pratt, our February Dealer Spotlight!

How long has Paradise Chevrolet been serving the community?

Jeffrey: Paradise Chevrolet Cadillac was opened in beautiful Temecula CA in 1991 and as of this year has been serving the Valley for 34 years.

What is Paradise Chevrolet's favorite way to give back to the local area?

Jeffrey: Our owner Terry Gilmore is extremely generous and active with philanthropy in South Riverside County including contributing to and participating with great organizations like Boys and Girls Clubs of Southwest County, Rancho Damacitas Children & Family Services, Assistance League of Temecula Valley, and Habitat for Humanity Inland Valley.

What is your role at the dealership?

Jeffrey: My role is the Commercial Fleet Sales Manager.

How has Work Truck Solutions helped you in your role?

Jeffrey: WTS is a lifeline I never knew I needed…from helping us manage our inventory, our online presence, Sales Team stats, Lead Generation & Lead Flow, and our vehicle and body invoices, they also have the best Customer Success Team in the business…Nobody beats DorothyAnn and Samantha!!!

What's your favorite thing about working with commercial trucks?

Jeffrey: Commercial trucks are so fun!!! It’s like being a big kid playing with Hot Wheels and Match Box cars on the floor…it’s also very rewarding knowing you are providing consultative partnerships with our Pro Customers resulting in greater profitability and success for their business!!

What's one piece of advice you would like to give commercial dealers?

Jeffrey: If they allow WTS to do what they are great at and leverage the tools they offer, the hard work is over…all we have to do then is serve our customer and sell, sell, sell!!!

Would you recommend Work Truck Solutions to other dealerships? Why?

Jeffrey: Absolutely!!! WTS is a one stop spot for all your Commercial Truck Sales needs…inventory, pricing, CRM, sales team stats all in one easy location to manage

NADA Update

We are incredibly honored to receive the Vendor of the Year award from The Shop powered by FordDirect. What an amazing recognition!

Empowering Dealers: Comvoy's New CEV Hub Drives EV Sales

Comvoy.com's new Commercial Electric Vehicle (CEV) hub provides dealers and fleet owners with tools to simplify the transition to EVs. It offers sales support, training, and resources to help dealers educate customers and close deals, building trust and encouraging EV adoption.

Click HERE to read more

Where will the Work Truck Solutions' team be next?

NTEA's Work Truck Week in Indianapolis!

While you’re at WTW, visit the Work Truck Solutions team at Booth #446 and discover our latest strategic tools and features that are making a BIG impact on the commercial vehicle industry.

And mark your calendar for March 6 (5–8 PM) because we’re again hosting our reception/networking event and invite you to join us for an evening of sharing stories with industry professionals, refreshments, and a chance to win some great prizes!

This was absolutely the BEST party of Work Truck Week!

Be there or miss out!

RSVP HERE

Don’t have your show pass?

We’ve got you covered! Just email us and we will send you a free pass for the trade show floor Wednesday - Friday.

Looking for a family-friendly spring break getaway? Forget the crowded beaches! U.S. News has ranked the best kid-friendly spring break destinations, from theme parks to natural wonders, based on entertainment, dining, lodging, and user votes. Check out the rankings and even vote for your favorite to help shape next year's list!

See the full article here: travel.usnews.com/rankings/best-family-spring-break-destinations/

Featured CSM: Ariana Pitones

I just had my first international travel experience with some friends who are also Work Truck employees. I first saw Seoul, South Korea, to bring in the New Year. They have a modern architecture that frames the palaces that still stand the test of time within the city. I also took a tour of the DMZ and learned more about its history and how our country influences theirs. Then, I went to Japan to see Tokyo, Kyoto, and Osaka. Going from Tokyo, one of the most fast-paced cities with transportation always leaving on the dot, to Osaka with its rich history and seeing a whale shark in an aquarium, to Kyoto with its historic districts and having some of the best matcha in my life, including matcha beer.

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